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We have just recieved and e-mail from FDC about scheduled downtime and the reasoning behind this downtime.
Dear FDC customers,
This email is intended for customers who suffered service interruptions during last 2 days. One of our core routers has been experiencing hardware malfunctions that has caused service outage or partial outage for some servers on a specific segment of our network. The memory module on the router failed early morning on 7/16/07. We had a spare one however it turned that the spare had not the capacity to quickly replace it. Our network engineer had to make several adjustments in our routing topology to get affected network segment back online which has pro-longed the downtime. Meanwhile we had ordered extra spares which will be delivered in 12 hours from now. Than around 1AM CST on 7/17/07 a fiber module has failed on the same router that has impacted same segment of customers and we had to make further modifications, reboot the router and reset the BGP.
This series of events suggest some deeper problem with the router in question and we`ll be working toward replacing it over next few days (most likely this weekend). Should the replacement require any downtime we`ll do everything possible to schedule a maintenance window during night/early morning hours on the weekend so the impact is minimal.
Customers who are on network segments that were not impacted by this can ignore this email. Any new urgent announcements will be mailed out through the CRM and we`ll be also posting updates on our forums at http://fdcservers.net/vbulletin/showthread.php?t=3744 we are sorry about the inconvenience
FDCservers
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